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Service design

Looking for a way to digitise in-house processes? Our service design experts know all about defining value and how to spread it onto software products.

Solve challenges with service design

// Validate if your idea or product fulfills user needs

// Check what to improve in a solution to sell more

// Design your product to be (more) user-friendly

// Better understanding of the end-user 

// Ensure better usability of your products and services

Service design phases


Defining product vision and strategy


Research & User Analysis


Ideation workshops (check it here!)




Testing and software validation


MVP development or iterations

Business outputs & outcomes of service design

Research & User Analysis

Outputs: data sets, personas, empathy maps, design suggestions, solution comparisons, benchmarking canvas

Outcomes: better understanding of stakeholders and the market to inform design decisions based on facts, not hunches

Ideation workshops

Outputs: solution Sketches, Business Model Canvas, scenarios, storyboards & more.

Outcomes: multiple creative ideas generated to address business and market needs, and the best of them chosen to be turned into the design

Design phase & prototyping

Outputs: user flows shown with clickable mockups, simple landing pages, wizard-of-Oz versions of the service and other types of prototypes

Outcomes: smart and agile prototypes enable fast validation of the product idea by the target users or customers

Validation & iteration phases

Outputs: smart and agile prototypes enable fast validation of the product idea by the target users or customers

Outcomes: the product or service closer to market needs, mitigated risk of product failure and clearer view of what should be done next

How can we help you?
Release the power of your ideas, products and services at design workshops!

Service design case study

#workshops  #healthcare

How Medim saved +12 months in time to market – the benefits of Google Design Sprint method

During the workshops Medim pivoted the initial idea and concentrated on another, more viable solution.

Interested in our service design services?

Other services by

Ideation services

We help you align the creative process with market needs.

Product design

We help you verify your idea and turn it into a product.  

Custom software development

We deliver high-quality software development projects.

Contact us!

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