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Product & Service design

Create premium-class
experiences and services

Looking for new ways to boost sales or improve in-house processes? Our Product & Service Design experts know all about value defining and how to spread it on software products.

Solve your business
challenges with
Product & Service Design

// Validate if your idea or product fulfills user needs

// Check what to improve in a solution to sell more

// Design your product to be (more) user-friendly

// Better understanding of who the end-user of your product really is

// Ensure better usability of your products and services


Thanks to’s support, the internal team was able to pivot their initial idea to concentrate on another, more viable solution.

Karol Kuś
Project Manager at Medim

Product & Service Design 


1. Defining product vision and strategy

2. Research & User Analysis

3. Ideation workshops (check it here!)

4. Design

5. Testing and Product Validation

6. MVP development or iterations

Business outputs & outcomes 

of product & service design

& User Analysis

Outputs: data sets, personas, empathy maps, design suggestions, solution comparisons, benchmarking canvas

Outcomes: better understanding of stakeholders and the market to inform design decisions based on facts, not hunches

Ideation workshops

Outputs: solution Sketches, Business Model Canvas, scenarios, storyboards & more.

Outcomes: multiple creative ideas generated to address business and market needs, and best of them picked to be turned into the design

Design phase
& prototyping

Outputs: user flows shown with clickable mockups, simple landing pages, wizard-of-Oz versions of the service and other types of prototypes

Outcomes: smart and agile prototypes enable fast validation of the product idea the target users or customers

Validation & iteration phases

Outputs: smart and agile prototypes enable fast validation of the product idea the target users or customers

Outcomes: the product or service closer to market needs, mitigated risk of product failure and clearer view of what should be done next

How can we help you?

Release the power of your ideas, products
and services at design workshops!

Contact us now for a quick chat about your
current needs and get your free offering


They did the job perfectly. They deliver high-end user experience and connect data, technology and art.

Jakub Krajka
CEO at Ristorio

Our toolbox

As designers we use a variety of tools & competences to obtain valuable information.

Based on data we deliver exciting solutions with the user at their heart.

Here are some examples of what design tools and methods we use on a daily basis.

Online surveys
User & Usability Tests
Competetive Research
User Analysis
Contextual inquiry
User Journey Mapping
User Needs Analysis
Design Sprint

blog post

What is the ROI of UX design? 5 unobvious business benefits

Marta Haida
Jul 1, 2017 | 4 min read

Real-life success stories.
Benefits of working with us!


1-day workshop was enough to
spot unmet user needs. The outcome was that the client changed their initial product.

During a 1-day workshop we discovered
what the users really wanted and how the client could earn more money.

read more



They provided a full scope of services and understood how to lead an effective project.

Wojciech Drewczyński
Director at Black Pearls VC


3 groundbreaking interviews. Instead of a mobile app, the users preferred a web app.

read more


Meet the designers who will
navigate you to success

Anna Kamieniak

UX Team Leader

Tutor at the Academy of Fine Arts in Katowice. Teaches digital and interactive disciplines: RWD, prototyping, and validates with real users.

Katarzyna Leśniok

Product Designer

Crafts beautiful and intuitive visuals. Worked for POLIN Museu, NOSPR, Silesian Muzeum, Warsaw University, and more.

Natalia Pięta

Service & Product Designer

Conducted research projects and workshops for PayBack, Publio, ABAX, Utelier and more. +10 years of experience.

Any questions about workshops?

Send us a message and we will call you back as soon as possible. You’re just 1 click away!

Interested in other services from

Research & Product Validation

We can test your product and validate your idea against market needs

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We deliver agile teams & develop great custom software

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System Integration Services

We connect systems, devices & more by building and using API, EDI and RPA

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Contact us today!

Download whitepaper on system integrations
Read about best practices, case studies and API, EDI, RPA and Plugin integration