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Supporting the disruption of a $7 billion market

We transformed Hi Tech Mobility’s idea into a SaaS solution that enables a ticket-free parking experience.

About Hi Tech Mobility

The people behind Hi Tech Mobility have been developing and optimising mobility solutions for tolling, ferries and parking management since 2004. After many years of developing and operating roadside and toll collection systems, they realised that they want to develop a smart mobility solution.

In Hi Tech Mobility case study we show you all the details of the process.

The challenge

Imagine that you park your car in every car park without any tickets and pay for parking exactly the same way you pay for Spotify or Netflix. Hi Tech Mobility wanted to bring this idea to life.

The goal was to develop and deploy a fully ticket-free parking system. And take the drivers’ parking experience to the next level.

Skyrise.tech’s approach to Hi Tech’s game-changing idea

It all started in 2012 when Skyrise.tech became a part of the technical team responsible for Hi Tech Mobility’s idea. To this day, we are responsible for business analysis, design, system architecture, planning, development and quality assurance of the upcoming features. As a part of Etteplan company, a Finnish engineering company listed on the stock exchange in Helsinki, we keep the highest quality standards.

The cooperation started with ideation activities. Skyrise.tech conducted a lot of business and technical workshops. We worked closely with the CTO and COO on the client’s side to determine the roadmap and functionality landscape for the project. Also, we carefully picked the MVP scope.

It took only 3 months for us to deploy the MVP of Sesam Sesam’s to the first car park in Bergen, Norway. It introduced ticket-free parking to the market, providing automatic recognition of vehicles’ license plates and handling all critical information around car park visits.

Access control enhanced with machine learning and deep learning

Skyrise.tech’s experts delivered a SaaS solution built on Microsoft Azure. The custom system integrates with many devices. For example, license plate recognition cameras, barriers, induction loops, sensors, VMS (Variable Message Signs), payment kiosks, etc.

We prepared the mechanisms to process high volumes of data. In 2020 our team enhanced it with machine learning and deep learning algorithms, which distinguish for example vehicle movement. Moreover, during 2021 the solution got a tech stack upgrade and the system now runs on Azure Kubernetes Services.

Automatic payment process

Hi Tech Mobility’s solution was integrated with leading Scandinavian credit card payment operator PayEx, as early as 2014, in order to provide a fully automatic recurring payment process using app and web. Other payment channels are kiosk, post-payment on the web, invoice and mobile parking applications like EasyPark and ParkLink.

Redesigned customer support

In addition to the development of the system, we are responsible for support and maintenance. It includes reporting on performance and managing the 2nd line support.

Due to the rapid growth of the user base and the general usage of the solution (more than 1 million parking visits monthly), we had to redesign the customer support process.

Firstly, we studied user behaviour. Secondly, we came up with ideas of how to improve their experience. Lastly, we redesigned the process.

We redesigned the way Hi Tech Mobility handles 1st line support as well.

Enhanced parking enforcement

With the rapid expansion of the solution in the Scandinavian markets, Hi Tech Mobility noticed the need to deal with parking enforcement. In other words, they asked us to develop a tool to manage tasks of the parking enforcement officers.

We designed and built the Sesam Eye. It is a mobile app with a built-in OCR (Optical Char Recognition) library. It helps parking enforcement officers keep an eye on all cars parked. In case of a problem with the license plate recognition, for instance, heavy snow, they take manual actions.

Hi Tech Mobility case study shows that custom solutions influence the clients as well as the business environment.

Maximise revenue

The latest feature developed is schedules, which deals with fixed price agreements for separate time intervals on defined facilities.

The project has resulted in high end-user satisfaction, which reflects fulfilling functional requirements and non-functional requirements like stability, uptime and performance. Hi! and Skyrise.tech have not only revolutionised parking in Scandinavia but continue to do so until this day.

The solution

Sesam Sesam is a SaaS solution built on Microsoft Azure cloud service.

Hi Tech Mobility’s solution disrupted the entire parking industry. Vertically, one portal allows several roles, from facility owner to end-user, to perform their tasks in the solution. Horizontally, the parking process was digitalized, A to Z, from identification to payment.

Skyrise.tech is Hi Tech Mobility’s preferred tech partner that ensures the proper technical development of the whole solution.

Tech stacks 

Hi Tech Mobility case study – the scope of work

Ideation services & workshops
Product design
UI design
Backend system
Web app development
Mobile app development
API development
Hardware integrations
Third-party software integrations
Microsoft Azure hosting
Support and maintenance

Sesam Sesam in numbers

Google Play downloads

Parking subscriptions

App Store downloads

transactions

Bengt Jorgen Olsen

CTO, Hi Tech Mobility

“Skyrise’s software has received numerous accolades for its convenience and the end-user experience. […] They communicated clearly, met deadlines, and produced strong deliverables through the project. I value their honesty, if they notice any problems, they tell us immediately”

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