Sesam Sesam

Changing how Norwegians park and pay at private parking lots with Sesam Sesam.

Challenge

The idea behind Sesam Sesam was to create one solid system to manage the parking process at many car park facilities. So far only ticket systems were known in the industry, which were integrated with barriers and ticket printers. It was obvious that drivers stopped at the car park entrance, took a ticket and the barriers would then open. We wanted to go one step further and become pioneers in ticketless parking services where drivers don’t have to worry about having tickets and about paying after the visit or even stopping at parking barriers.

Solution

Sesam Sesam is a full parking service which focuses on innovative solutions such as customer registration through the mobile app and simple customer solutions. It’s a cloud-based Saas (software as service) which combines a simple and comfortable user experience for drivers with BI (Business Intelligence) solutions for business and data monitoring. It provides a financial and administrative management of parking facilities.

Categories

Norwegian client

For car parks

SaaS

Business Intelligence

Data monitoring

ALPR software

DSRC sensors

Key characteristics

MVP of the mobile application in just 3 months

The fast development of the mobile app was made possible thanks to a hybrid mobile app approach.

Great scalability of the system and its availability through SaaS

The solution is delivered in a software as a service model thanks to using the Microsoft Azure computing cloud.

Parking facility automation

Parking facilities become maintenance-free and facility owners don’t have to hire additional employees to take care of ticket printers’ or parking barriers’ technical condition.

360° software service

We have been responsible for the development, continuous refactoring of key components, automatic monitoring and 24/7 support of the system (including management of the SQL databases), as well as the UX and graphic design of Sesam Sesam interfaces.

User friendly interfaces

We have carefully designed the user experience of Sesam Sesam mobile and web applications, including the specialized application for customer service employees, which lets them support the drivers quickly and strengthen the effect of a seamless parking experience. All functionalities are designed based on user needs research and usability tests.

Better user experience

The drivers drive into the parking facilities without stopping and don’t need to remember about tickets and payments. They control everything in the mobile app Sesam Sesam and the parking payment is automatically charged from drivers’ credit cards.

Financial

Sesam Sesam decreases parking facility costs and increases the revenues thanks to effective fee collection

Support for many types of payment methods

Users are not limited to only one payment method. They can download the Sesam Sesam app to register their accounts and add a credit card or pay later online – it’s up to them.
As time goes by, Sesam Sesam  developed from the ANPR system to full service with solutions for different types of user groups.
“I value their honesty and ability to meet deadlines. If they notice any problems they tell us immediately.” Bengt Jørgen Olsen

Product Manager, CarPark Technology Company

Drivers

We created simple solutions for end-users – Scandinavian drivers. We believe that Sesam Sesam is a convenient way of parking because drivers don’t need to think about payment for visits, it all happens automatically and the money is charged from their credit cards if they use our mobile application.

Using Sesam Sesam app

Mobile app

A driver adds registration numbers and money is charged automatically from his credit card.

Web app

The extended version of a mobile app where the driver can manage his agreements.

Payment kiosk

A driver can pay for every visit at the machine.

Sesam Sesam mobile app

1. Simple

Easy to use for the users.

2. In one place

Create an account and enter your license plate number.

3. Automatic payments

Add your credit card and be automatically charged when you exit a car park.

4. Manage

Control and manage your parking payments.

Tenant Dashboard

Web application for end-users – drivers. It’s an extended version of the Sesam Sesam mobile app.

Agreements

Manage your Sesam Sesam agreements

Your vehicles

Connect license plate numbers with them

Manage payments

Control your payments and invoices

Register

Control your payments and invoices

Ticketless parking process

Register

A driver registers an account in-app.

Enter

The barrier opens automatically.

Exit

The system calculates parking costs.

Pay

The app automatically charges payment from the driver’s credit card.

Customer support module

This is a desktop solution with a fast search engine where support workers search for customers and connected data. It helps them solve problems in every day scenarios.

1. Simple

Easy to use for the users.

2. Based on user needs

It was designed on a base of user needs research and usability testing.

3. Eye-friendly

Design included Sesam Sesam support’s job characteristic (sitting behind a desk and using a computer for 8h) and it doesn’t strain users’ eyes.

4. For big screens

Adapted to big screens which are used at the Sesam Sesam support office

Post payment portal

Web application for drivers who don’t have a Sesam Sesam agreement, yet occasionally park at Sesam Sesam carparks. It’s also an alternative payment method for those who are in a hurry and forget about paying.

Payment machines at parking lots

Sesam Sesam support

We have built integrated system modules which allow Sesam Sesam support to find proper information about the customers who call with different problems every day. The solution was designed in a cooperation with support workers who told us about their main problems, needs and frustrations. The main purpose was to find answers to their issues and make their job easier and faster.

Verification

The support verifies customer data and the transactions that could be mistaken in OCR process.

Discount

The support manage the discounts for all customers.

App

Sesam Eye for wardens allows checking license plates of parked cards.

Verification tool

A desktop application for verifying suspected visits.

Discount module

A desktop application for managing discounts for Sesam Sesam carparks.

Parking warden

Sesam Sesam is a complex solution for different kinds of users, so we haven’t  forgotten about parking wardens who take care of the parking facilities.

Sesam Eye mobile app

A mobile application for parking wardens to scan license plate numbers of vehicles parked at the parking facility.

Effective integration with technologies and devices

ALPR software

License plate recognition (LPR) cameras and automatic license plate recognition (ALPR) software recognizing car registration numbers

RFID stickers

Radio-frequency identification (RFID) stickers and uPASS readers

Parking signalizations

Displays and light signalizations

Parking barriers

On customer’s request

DSRC sensors

Dedicated short range communication (DSRC) sensors and on-board units installed in the vehicle

Loops

Induction loops and infrared sensors

Payment providers

Automated payment collection integrated with PayEx

External clients

All for drivers’ convenience!

Applied technologies

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