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Upcoming webinar: The importance of customer experience in last-mile delivery

Learn what your customers need and how to grow your business with a customer-oriented attitude in last-mile delivery. Save your spot for the free webinar!

Customer experience in the last-mile delivery processes affects customer loyalty and company revenue. With a customer-oriented approach and a strong focus on customer experience, you will gain loyal customers and bigger market shares.

We invite you to join our free webinar to learn about:
👉How Amazon, InPost, and DHL create market-beating CX and why Amazon prioritizes this above all else?
👉 What are the benefits of investing effort in Customer Experience?
👉 Which tech solutions can help to grow your business and gain loyal customers? 

Based on the real-life examples and the experience of our hosts, we will find patterns that build success in the last-mile delivery.

The hosts:

  • Marek Różycki, former VP Amazon Logistics Europe
  • Ian Kerr, CEO at The Postal Hub
  • Maciej Lukas, Strategic Growth Manager at Skyrise.tech

AGENDA

  1. How the claims process affects customer experience and …customer loyalty?
  2. Examples of best in class behavior in the last mile (post-pandemic issues, trends)
  3. Skyrise.tech case study and learnings: how incorporating CX design process into the support & claims system of one of our customers had radically changed the experience of thousands of users every day
  4. Benefits of investing effort in CX
  5. Q&A from attendees

Don’t miss the event! Save your free seat now (places are limited)!

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